Exceptions
Payments, settlements and payouts the rules could not reconcile. Oldest first.
| Type | Amount | Provider | Counterparty | Age | Reason |
|---|---|---|---|---|---|
| Type | Amount | Provider | Counterparty | Age | Reason |
|---|---|---|---|---|---|
| unmatched payment | KSh 4,999.00 | M-Pesa | +254 712 345 678 | No invoice, link or customer matches this payment | |
| overpayment |
| KSh 47,400.00 |
| M-Pesa |
| Akinyi Adhiambo |
| Received KSh 47,400.00 against INV-SAV-00016 total KSh 46,400.00 |
| fee mismatch | KSh 34.00 | M-Pesa | Safaricom M-Pesa | Charged KSh 34.00 fee; tariff says KSh 23.00 for this band |
| payout unreconciled | KSh 45,000.00 | M-Pesa | Jane Wanjiru | Payout succeeded but no matching debit on the statement |
| settlement mismatch | KSh 60,000.00 | M-Pesa | +254 712 345 678 | Statement shows KSh 120.00 less than the payment |
| settlement missing | KSh 3,500.50 | Card | +254 722 118 204 | Expected in the 11 Oct statement; not found |
| payout failed | KSh 18,000.00 | M-Pesa | Faith Muthoni | B2C result 2001: The initiator information is invalid. |
| unmatched payment | KSh 3,500.00 | M-Pesa | +254 720 661 340 | Two invoices have the same amount and payer phone |
| unknown status | KSh 45,000.00 | M-Pesa | +254 711 004 571 | No callback after 72 h and the status query timed out twice |
| refund failed | KSh 1,200.00 | Card | +254 712 345 678 | Paystack: Transaction has been fully reversed |
| unmatched payment | KSh 3,500.00 | M-Pesa | +254 711 004 571 | Account reference "Website" matches no invoice or link |
| webhook dead letter | KSh 360,000.00 | M-Pesa | +254 798 223 190 | payment_intent.succeeded failed 10 deliveries to https://api.bidiitech.co.ke/hooks/dcp |
| unmatched payment | KSh 18,000.00 | M-Pesa | +254 757 309 912 | Payer typed an account reference we do not recognise |
| duplicate suspected | KSh 85,000.00 | M-Pesa | +254 722 118 204 | Same amount, phone and reference as another payment 4 minutes earlier |
| unmatched payment | KSh 12,500.00 | M-Pesa | +254 745 880 021 | Payer typed an account reference we do not recognise |