Payout failed

open

KSh 18,000.00M-PesaFaith MuthoniOpen for 4 d

Evidence

B2C result 2001: The initiator information is invalid.

Exception id: ex_01J5PMKV08PX8B3NCYQ9R5H62W
Payout: po_…VXYAHS
Opened: 21 Oct 2026, 01:37

{
  "business_id": "biz_01JEVHZ8YJNDXRDSTRKPWCEX46",
  "livemode": true,
  "connection_id": "con_01JY8E7CXT43Z59FZ9TWZ118AJ",
  "prepared_by_id": "usr_01JY1D8P12DNB3W8JRXREDTWWP",
  "beneficiary_id": "ben_01JSR3MTWGXCGPTESKGJA82MPG",
  "amount_minor": 1800000,
  "reason": "Blog posts x6",
  "source_ref": "PO-2026-109",
  "status": "failed",
  "prepared_by": "Otieno Odhiambo",
  "approved_by": "Wanjiru Kamau",
  "self_approved": false,
  "created_at": "2026-10-20T22:37:00.000Z",
  "decided_at": "2026-10-20T23:07:00.000Z",
  "provider_ref": "AG_20261018_7f2c1a9e3b",

Resolve

The provider rejected this payout, so no money moved. Sending KSh 18,000.00 to Faith Muthoni again needs a new payout, which goes through approval and an email code.

Prepare new payout

Note and audit

System Opened: B2C result 2001: The initiator information is invalid.